Security Policy

Neobyt Fintech ("Neobyt", "Company", "we", "our", or "us") is committed to maintaining reasonable security practices intended to protect the confidentiality, integrity, availability, and reliability of its platforms, systems, applications, operational infrastructure, and user information.

This Security Policy ("Policy") outlines the general principles and operational approach followed by Neobyt to support secure platform operations and responsible handling of information.

This Policy applies to customers, merchants, agents, distributors, API users, partners, employees, vendors, and all users interacting with the Services.

1. Purpose

The purpose of this Policy is to support secure and reliable platform operations, protect user and operational information from unauthorized access or misuse, maintain operational integrity and platform resilience, support responsible data handling and security practices, and reduce risks associated with fraud, misuse, and cybersecurity threats.

2. Security Principles

Neobyt's operational and security practices are guided by principles including:

• responsible access control;
• operational accountability;
• confidentiality of sensitive information;
• secure handling of user and transaction data;
• risk-aware platform operations;
• ongoing monitoring and review;
• operational resilience and incident preparedness.

3. Security Measures

Neobyt may implement reasonable operational, administrative, and technical safeguards including:

• authentication and access controls;
• secure communication practices;
• role-based access management;
• operational monitoring and logging;
• fraud prevention and misuse detection measures;
• API and application security controls;
• restricted access to sensitive information;
• periodic operational and security reviews;
• backup and recovery procedures where applicable.

Security measures may evolve over time based on operational requirements, technology changes, risk assessments, and partner or ecosystem expectations.

4. User Responsibilities

Users are responsible for maintaining confidentiality of passwords, OTPs, and authentication credentials, using secure devices and trusted networks, restricting unauthorized access to their accounts, and promptly reporting suspicious activity or security concerns.

Users should avoid sharing authentication credentials, using compromised or unauthorized devices, attempting unauthorized access to systems or accounts, or interfering with platform operations or security controls.

5. Data Protection and Localization

Neobyt maintains operational practices intended to support protection of personal, transactional, and operational information. Regulated customer and payment-related information maintained by Neobyt is stored and processed within India in accordance with applicable operational and legal requirements.

Information may be shared with authorized partners only where operationally necessary, legally required, or relevant to service delivery.

6. Monitoring and Risk Management

Neobyt may conduct reasonable operational monitoring activities intended to identify suspicious or unauthorized activity, support fraud prevention, maintain platform integrity, investigate operational issues, and support service reliability.

Monitoring practices may include session and access monitoring, operational logging, transaction pattern review, device and network analysis, and system health monitoring.

7. Third-Party Services and Infrastructure

Certain Services may rely on third-party infrastructure, cloud environments, APIs, telecom systems, payment networks, or partner-operated services. While Neobyt seeks to work with responsible service providers and ecosystem partners, the Company does not guarantee uninterrupted availability of third-party systems or infrastructure beyond its operational control.

8. Incident Response

Neobyt maintains operational procedures intended to support identification of security incidents, investigation of suspicious activity, mitigation of operational risks, restoration of affected services where reasonably practicable, and cooperation with relevant partners or lawful authorities where required.

Users should immediately report suspected unauthorized access, fraud, or security concerns through official support channels.

9. Limitation of Security Guarantees

While Neobyt seeks to maintain reasonable operational and security practices, no digital platform, network, or electronic system can guarantee complete security or uninterrupted availability.

Users acknowledge that internet-based services may involve inherent operational and cybersecurity risks, external attacks or technical failures may occur, and users also play an important role in maintaining account and device security.

10. Policy Updates

Neobyt may update this Security Policy periodically to reflect operational changes, technology developments, evolving security practices, partner requirements, or legal and regulatory expectations. Updated versions will be published on the official website. Continued use of the Services after updates constitutes acceptance of the revised Policy.

11. Contact Information

For security concerns, vulnerability reporting, or operational security issues, contact:

Neobyt Fintech Private Limited
Email: [email protected]

12. Governing Law

This Security Policy shall be governed by the laws of India. Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of courts located in Delhi, India.