Privacy Policy

Neobyt Fintech ("Neobyt", "Company", "we", "our", or "us") values the privacy and security of personal and business information entrusted to us.

This Privacy Policy ("Policy") explains how Neobyt collects, uses, stores, processes, protects, and shares information through its websites, applications, APIs, merchant platforms, software systems, communication channels, and associated services (collectively, the "Services").

This Policy applies to customers, merchants, agents, distributors, API users, business partners, website visitors, and other users interacting with the Services ("Users"). By accessing or using the Services, you acknowledge and consent to the practices described in this Policy.

1. Purpose of this Policy

This Policy is intended to ensure transparency in data handling practices, support responsible and lawful use of information, protect personal and operational information, and explain user rights and responsibilities relating to information shared with Neobyt.

Neobyt's privacy and operational practices are designed to align with applicable Indian legal and regulatory expectations including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, applicable payment ecosystem requirements, and operational security standards.

2. Information We Collect

Depending on the Services used, Neobyt may collect information including:

Personal Information

• Name
• Mobile number
• Email address
• Address details
• Date of birth
• Profile information
• Business or merchant information

Verification Information

• PAN details
• GST information
• Government-issued identification details where required
• Business registration information
• Bank account information

Transaction and Operational Information

• Payment and transaction records
• Recharge and bill payment history
• Settlement information
• Support requests and communication records
• Merchant operational activity

Technical and Usage Information

• Device information
• IP address
• Browser and operating system details
• Login and session information
• App usage activity
• API usage logs
• Device and network identifiers

Certain information may be collected directly from Users, partner integrations, verification providers, or operational systems connected to the Services.

3. How Information is Used

Information collected by Neobyt may be used for purposes including:

• account registration and onboarding;
• service delivery and transaction processing;
• customer support and grievance handling;
• fraud prevention and platform security;
• operational monitoring and analytics;
• verification and authentication;
• settlement and reconciliation;
• communication and service notifications;
• legal, audit, and operational requirements;
• improving platform functionality and user experience.

4. Consent and Authorization

By accessing or using the Services, Users consent to collection and processing of information reasonably required for providing Services, verification and authentication procedures where applicable, operational communication and transaction-related notifications, and sharing of information with authorized service or ecosystem partners where necessary for service delivery.

Consent may be collected through registration flows, onboarding forms, OTP validation, digital acceptance, electronic confirmations, or other legally accepted methods. Users may withdraw certain consent permissions where permitted under applicable laws, subject to operational, contractual, or legal limitations.

5. Information Sharing

Neobyt may share information with authorized entities including banking and payment partners, infrastructure and technology providers, verification and onboarding partners, telecom or utility service providers, fraud prevention or security service providers, legal, audit, or compliance advisors, and government or lawful authorities where required.

Information is shared only on a lawful, operationally necessary, and need-based basis. Neobyt does not sell personal information to unauthorized third parties.

6. Data Localization

Neobyt stores and processes regulated customer, operational, and payment-related information within India. The Company follows applicable Indian operational and data localization requirements relevant to digital commerce, financial services ecosystems, and payment-related operations.

Technology and infrastructure providers engaged by Neobyt are expected to maintain appropriate confidentiality, security, and operational safeguards.

7. Data Retention

Neobyt may retain information for periods reasonably necessary to provide Services, maintain operational and transaction records, support customer support and grievance resolution, comply with applicable legal or operational requirements, prevent fraud and misuse, and maintain audit and security records.

Information no longer required may be securely deleted, anonymized, or archived in accordance with internal operational practices and applicable requirements.

8. Security Practices

Neobyt implements reasonable operational and technical safeguards intended to protect information against unauthorized access, misuse, alteration, disclosure, or destruction. Security measures may include access controls, secure authentication mechanisms, encryption and secure communication practices, monitoring and logging systems, API security measures, and periodic review of systems and processes.

Users are also responsible for maintaining confidentiality of passwords and OTPs, using secure devices and networks, and promptly reporting suspicious activity or unauthorized access.

9. Communication and Notifications

Users may receive transaction alerts, OTPs, onboarding notifications, service updates, support responses, operational or security notifications, and promotional communication where permitted. Communications may be delivered through SMS, email, phone calls, WhatsApp, push notifications, or in-app messaging. Users may opt out of promotional communications where applicable.

10. Cookies and Analytics

Neobyt may use cookies, analytics tools, SDKs, session identifiers, and similar technologies to support platform functionality, analytics, fraud prevention, security, and user experience improvements. Users may manage certain cookie preferences through browser or device settings.

11. Third-Party Services

The Services may integrate with third-party systems, APIs, applications, or partner infrastructure. Neobyt is not responsible for third-party privacy practices, external websites or applications, or partner-operated systems outside Neobyt's operational control. Users should review applicable third-party policies where relevant.

12. User Rights

Subject to applicable laws and operational limitations, Users may request access to certain information, correction of inaccurate information, withdrawal of consent where legally permissible, and grievance redressal relating to privacy concerns.

Certain requests may be limited where operational requirements apply, legal obligations require retention, or fraud prevention and security controls are necessary.

13. Grievance Officer

For privacy-related concerns, complaints, or requests, Users may contact:

Grievance Officer
Neobyt Fintech Private Limited
Email: [email protected]

Neobyt will make reasonable efforts to review and address grievances within applicable timelines.

14. Changes to this Policy

Neobyt may update this Privacy Policy periodically to reflect operational changes, technology developments, legal updates, partner requirements, or service modifications. Updated versions will be published on the official website. Continued use of the Services after updates constitutes acceptance of the revised Policy.

15. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of courts located in Delhi, India.

16. Contact Information

For privacy, security, or data-related concerns, contact:

Neobyt Fintech Private Limited
Email: [email protected]