Customer Protection Policy

Neobyt is committed to fair treatment of customers in line with RBI's guidelines on customer service and the Consumer Protection Act, 2019.

1. Fair and Transparent Pricing

All fees, charges, and interest rates are clearly disclosed before activation. No hidden charges. Key Facts Statements (KFS) are provided for all financial products.

2. Right to Information

Customers have the right to receive complete information about products, services, risks, and fees before entering any agreement.

3. Protection Against Mis-selling

Our sales staff are prohibited from mis-selling. Transactions are recorded and monitored. Customers can report suspected mis-selling to our Grievance Officer.

4. Unauthorized Transaction Protection

Report unauthorized transactions immediately via support. For timely reporting, zero-liability protection applies as per RBI guidelines. Investigations completed within 5 working days.

5. Data Protection

Customer data is never sold to third parties. You retain the right to data portability, correction, and erasure subject to regulatory requirements.

6. Responsible Lending

Credit assessments are based on creditworthiness, not discriminatory factors. All lending is conducted under applicable RBI NBFC regulations with full disclosure of terms.