At NeoByt, we are committed to providing transparent and fair pricing for our services. This policy outlines the charges that may be applied to our customers for various services rendered.

1. Service Charges
  • At Neobyt, we prioritize transparency and fair pricing for our services.
    Service Charges for bill payment transactions : Rs 1.00 per transaction.

  • Transparency: We believe in transparency, and that's why we want our customers to know that there are no service charges applied to the services they receive from us.

  • Future Changes: While we do not have any service charges at present, it's important to note that our policies may evolve over time. Any changes to our service charges policy will be communicated transparently to our customers.


2. Fee Structure

Currently, Neobyt does not impose charges for its services. However, customers should be aware that when using payment gateways for bill payments, they may be subject to MDR (Merchant Discount Rate) fees based on the payment instrument type used for the transactions (e.g., Credit Card, Debit Card, Net Banking, & UPI).

  • MDR Explanation: MDR refers to the fee charged by payment service providers for processing transactions. It is a standard industry practice to cover the costs associated with payment processing.

  • Transparent Communication: Neobyt is committed to transparency. Therefore, customers will be provided with information regarding MDR charges on a timely basis, allowing them to make informed decisions when selecting their preferred payment method.

  • Customer Choice: While customers will be informed of the MDR charges associated with different payment methods, it's important to note that some payment instruments may incur higher fees than others. Customers may choose their preferred payment method based on their preferences and cost considerations.

3. Additional Costs

In some cases, additional costs such as materials, travel expenses, or third-party fees may be incurred during the provision of services. These costs will be communicated to the customer beforehand and will be included in the final invoice.

4. Disputes

If a customer disputes any charges on their invoice, they are encouraged to contact NeoByt to resolve the issue promptly. We are committed to addressing any concerns and ensuring fair and accurate billing.

5. Changes to Charges

NeoByt reserves the right to modify service charges at any time. However, customers will be notified in advance of any changes to ensure transparency and allow for adjustments as necessary.

6. Refunds

Refunds for service charges will be issued in accordance with our refund policy, which will be provided to customers upon request or as part of their service agreement.

7. Compliance

All service charges levied by NeoByt will comply with applicable laws and regulations governing pricing and billing practices.

8. Contact Information

For any inquiries regarding service charges or billing, customers can contact our customer service team at +91-7303099645 or mello@neobyt.com.

9. Policy Updates

This Service Charges Policy may be updated from time to time to reflect changes in our services or business practices. Customers will be notified of any updates via our website or other communication channels.